Tenants

Tenants can feel confident that by renting a property through Orchard they will be dealt with professionally and fairly.

At Orchard we understand that renting your first property is a big step to take, we pride ourselves on ensuring that we take you through the process every step of the way. We also ensure all paperwork is explained to you clearly. We have a straight forward professional approach and will ensure that any queries or questions you may have will be given an immediate answer.

Deposits are protected with Orchard Property as we are a member of the Tenancy Deposit Scheme and therefore no unreasonable deductions will be made from the deposit giving you peace of mind.

A detailed inventory is provided at the start of all tenancies. Orchard has extensive local knowledge and a list of approved contractors so any maintenance problems are dealt with quickly and efficiently.

There is also a 24 hour answer phone service for emergency repairs.

The National Approved Letting Scheme

The National Approved Letting Scheme is an accreditation scheme for lettings and management agents offering peace of mind to landlords and tenants in knowing that they are dealing with a firm which agrees to meet defined standards of customer service, together with having in place the necessary insurances to protect clients' money plus a customer complaints procedure offering independent redress.

The Tenancy Deposit Scheme 

The Dispute Service is an independent, not-for-profit company established in 2003 to resolve complaints and disputes arising in the private rented sector speedily, cost-effectively and fairly.